Return and exchange policy

We thank you for choosing Hamtaro Pet Supplies Store. We are happy to provide the best products at the best prices, and sometimes your opinion may change regarding the products you have purchased, that’s okay. We at Hamtaro Store will do our best to make the exchange and return process go smoothly.

We have facilitated the exchange and return policy for you through the following procedures:-

▪️ If a wrong product arrives to you, or a shipment arrives in an incorrect condition, the “hamtaro” store will bear all shipping and replacement costs.

▪️ If you wish to exchange or return for any other reason, the “hamtaro” store will not bear any shipping costs resulting from that.

▪️ If the customer receives a free balance or a free shopping voucher, he is not entitled to convert the balance into cash.

▪️ Returns the amounts in the form of a cash balance in the customer’s account in the store as soon as the returned shipments arrive at the store, or resends the amount to the customer’s account in a period of no less than a week after communicating with the customer and taking his information clearly.

▪️ If the customer purchased products via Visa or MasterCard cards, and the customer wishes to recover the amount, he will be compensated by returning the payment to the same Visa or MasterCard card with which the purchase was made, and the recovery period is subject to the policy of the bank (or electronic payment intermediary) providing the service.

▪️ If the customer receives free shipping for purchasing products worth more than (250 riyals), and wishes to return the products, Hamtaro Store has the right to recalculate the free shipping cost.

▪️ Replacement date is 7 days from the date of receipt.

▪️ The return date is a maximum of 4 days from the date of receipt.

We work at Hamtaro Store with love to provide everything your favorite pet needs in a complete store of all pet supplies